Support
Get help with ListingScene in ChatGPT, Codex, or the web, and ListingStage in Canva
ListingScene is owned and operated by AI Software Ltd. Contact us at support@listingscene.com.
Email Support
For questions about ListingScene in ChatGPT, Codex, or the web, and ListingStage in Canva
Self-Service
Find answers to common questions in our FAQ
ListingScene (Web App)
Issues with listingscene.com - sign in, staging, enhancement, billing
When contacting support about the web app, please include:
- Your account email address
- What you were trying to do
- Any error messages you saw
- The browser you're using
ListingStage (Canva App)
Issues with the ListingStage app inside Canva
When contacting support about the Canva app, please include:
- Your Canva account email
- Screenshots of the issue
- Your subscription status (Free or Pro)
- The device and browser you're using
Note: ListingScene and ListingStage have separate accounts and subscriptions.
ListingScene in ChatGPT and Codex
Account connection, photo options, results, and privacy requests
Attach a JPEG, PNG, or WebP under 25 MB and ask to virtually stage or enhance it. You can edit the finished result again in either order. Each successful edit uses one credit; Stage + Enhance uses two.
Room type can be preselected from the photo you share and is editable. ChatGPT does not need to send ListingScene your full conversation history.
After a timeout, ask to check ListingScene photo history before retrying. To disconnect, remove the connection in your ChatGPT or Codex settings.
For account or image deletion, contact support@listingscene.com with your account email and the result you want removed. Never send passwords, API keys, or sign-in codes.
Common Issues
Image not generating
Make sure your image is under 25MB and in JPEG, PNG, or WebP format. After an error or timeout, check your photo history before trying again; the edit may already have completed.
Credits not refreshing
Credits reset every 24 hours from your last reset. Check your remaining allowance or wait for the next daily reset.
Subscription not activating
After payment, it may take a few seconds for your plan to update. Try refreshing the page. If still showing Free, sign out and sign back in.
Magic link email not arriving
Check your spam/junk folder. The email comes from support@listingscene.com. If it still doesn't arrive, try signing in with Google instead.
Staged photo looks unrealistic
Try a different furniture style or add custom instructions in the text field. Higher resolution input photos (2000px+ wide) produce better results. Pro users get access to higher quality output.
Can't download my image
Click the Download button below the result. If it doesn't work, try right-clicking the image and selecting "Save image as".
Still need help?
Can't find what you're looking for? Reach out and our team will get back to you as soon as possible.
Contact Support